How To Order - Modellbahn Collectors

ORDER:

To place an order, please send an email to collect@modellbahn.com identifying the items in which you are interested and your shipping address. We will confirm that the items are still available and will provide you with information on shipping/insurance options and costs.
If you are not familiar with the Märklin product line, please ask questions before you order. The vast majority of our items are designed for use on H0 Scale Märklin three-rail AC systems and they are not compatible with most of the other model train systems typically sold at toy stores and hobby shops in the USA.

PAYMENT:

All payments must be made by PayPal or check/money order payable in US Dollars and drawn on a U.S. bank. We also accept International Money Orders issued by non-US postal services as long as they are payable in US Dollars.
The account to which PayPal payment should be made will be shared once an order has been finalized. (Our PayPal account information is not included on this page to reduce email spam and phishing attacks.)
Checks and money orders should be mailed to:

Modellbahn Collectors
Post Office Box 6225
Charlottesville, VA 22906
United States

We do not accept credit card payments (unless made via PayPal). We do not accept inter-bank transfers or wire transfers.

PACKING & SHIPPING:

We take pride in our careful packing. Unless otherwise noted, items are properly placed in their original Märklin containers, carefully wrapped in bubble-wrap and/or foam peanuts, and shipped in a commercial-grade cardboard shipping box with extra room on all six sides. Our shipping and insurance costs reflect our best estimate of actual costs - we do not charge for packing materials and do not make money on inflated shipping charges.
Shipping is via United States Postal Service (USPS). We make every effort to ship within one business day of receipt of confirmed payment.
To estimate shipping costs, use the USPS Rate Calculator available on-line on the Internet. If USPS does not offer insurance to the country of destination, buyer assumes all risks associated with shipping to that country. We will provide proof of shipment, but we can not offer insurance if it is not available to us.

We look forward to hearing from you!
Modellbahn Collectors
Notes:

We only do business via email, MEA Swap Meets, and US Postal Service. We do not do business by telephone, we do not have a brick-and-mortar storefront, and we do not make special arrangements for in-person visits or merchandise pick-up.

We do our best to keep our web site up to date and we usually have at least one of every item offered for sale. We occasionally have more interest in an item than we can accommodate with the inventory that we have on hand (priority goes to the whoever asked for the item first). Every now and then we make a mistake and/or don't get the web site updated quickly enough.

PayPal allows buyers and sellers to securely do business via credit card and/or bank withdrawl in more than 190 countries without exchanging personal financial information. PayPal also offers currency conversion for more than 20 currencies. Once a PayPal account is set up, most credit card transactions clear instantaneously while bank withdrawls (eChecks) take four or five business days to clear. For For more information on PayPal, please go to their web site at https://www.paypal.com.

We almost always ship via US Postal Service, including to destinations outside of the USA. Whether we ship Priority, Parcel Post, or Express Mail depends on how quickly the buyer wants the package, size of the package, whether or not insurance is available, etc. The options are far too complicated to summarize here and we work with each buyer to determine the best match for their situation. Feel free to consult the USPS web site for general information, shipping rates, and insurance fees.

© Modellbahn Collectors
(https://www.modellbahn.com)